Shipping & Returns

Shipping

UK Mainland delivery costs

Package weight Charge
0 - 500g Royal Mail Untracked £4.55
500g - 5kg £9.96
6 - 10kg £14.82
11 - 15kg £20.62
16 - 20kg £25.86
21 - 40kg £34.67
40 - 55kg £62.89
55 - 75kg £75.68
75 - 100kg £94.67
Enter postcode for EU orders at checkout for cost

For international delivery estimates please contact us.

Royal Mail untracked Delivery is for small packages only, this will be estimated at your checkout. This type of delivery is untracked and can take 1-3 days for delivery.

All other deliveries are through our current service with DHL, this is Next Day delivery and is tracked. All orders are given a consignment number, and if provided, an email sent to your inbox for an estimated delivery slot.

All prices include the cost of the delivery, the administration and packaging of the products in your order with us.

Extra long items such as our Polyester rolls, Tyvek and Tissue Papers will require a surcharge with our courier services, this will be reflected in your shipping cost. This is often due to their classification of out of gauge packages (items over 1m in length).

Volumetric rates may be charged on items which are bulky or unusual/irregular shape, such as archive boxes. If this is the case, one of the Conservation Resources team will contact you in advance to inform you of any change in expected shipping costs.

If we can deliver your items on a pallet we will follow this, this is to ensure no packages can get lost in transit with our courier services. We will call you to arrange this.

Once your order has been despatched you will receive an Order Confirmation and tracking number. All shipments from Conservation Resources will be despatched via the UK Mail courier service and will require a signature on receipt. If you have any specific delivery instructions such as specific opening times please let us know as part of your order, or contact us.

Returns

If you do not feel your product meets your expectations of quality, does not match the description online or you have simply changed your mind with your purchase please let us know. You can return the product and get a full refund (including shipping charges and VAT) or exchange the product for another one, be it similar or not.

Unfortunately, we are unable to refund custom-made orders, such as bespoke boxes and polyester pockets, except in the event of a material defect.

You may return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. In the event that you wish you return a product please contact us to arrange this.